Return, Refund & Exchange Policy

Last Updated: 21 October 2026

At Anu Enterprises, operating under the brand name Magpulse, we aim to provide customers with quality electronic accessories, wireless earbuds, power banks, charging accessories, toys, and other lifestyle products. If you receive an incorrect, damaged, defective, or otherwise eligible product, you may request a return, replacement, or refund in accordance with the conditions outlined below.

1. Return Period

Return or replacement requests must be raised within 3 days from the date of delivery.

To qualify for a return, the product must generally be unused, undamaged, and in its original condition, with the original packaging, accessories, manuals, and other included items intact.

Customers should retain the original invoice or order confirmation as proof of purchase.

Products that have been damaged due to misuse, unauthorized repairs, improper installation, or mishandling after delivery may not be eligible for return or replacement.

2. Eligible Reasons for Return or Replacement

A return, replacement, or refund request may be considered in the following situations:

• Incorrect product received.
• Product received damaged during shipping.
• Product received with a verified manufacturing defect.
• Product does not function as described due to a verified product defect.
• Missing components or accessories that were supposed to be included with the order.
• Product received substantially different from the item ordered.

For damaged, incorrect, or defective products, customers should contact our support team as soon as possible after delivery.

Photographs, videos, or other supporting information may be requested to verify the issue.

3. Product-Specific Return Conditions

As Magpulse offers electronic accessories and other consumer products, the following conditions apply:

Wireless Earbuds and Audio Accessories

• Products should be returned with their original charging case, charging cable, manuals, and other included accessories.
• Products must not show signs of physical damage caused by misuse or mishandling.
• Hygiene-sensitive products that have been used may be subject to additional eligibility checks, except where a verified defect or incorrect supply is involved.
• Verified manufacturing or functional defects will be reviewed for an appropriate resolution.

Power Banks and Charging Accessories

• Power banks, charging cables, adapters, and related accessories must be returned with their original packaging and included components.
• Products damaged due to improper use, unauthorized modification, or incompatible charging equipment may not qualify for a return.
• Products received damaged or with a verified manufacturing defect may qualify for a replacement or refund following inspection.

Toys and Electronic Gadgets

• Toys, mini camera printers, remote-controlled airplanes, and similar electronic products must be returned with their original accessories and packaging.
• Products must not have been damaged through accidental drops, improper handling, unauthorized repairs, or modifications after delivery.
• Missing components or verified functional defects should be reported within the applicable return period.

All product-specific return requests are subject to verification and approval.

4. Product Condition

For an eligible return or replacement, the product should:

• Be unused and in its original condition, wherever applicable.
• Be returned with its original packaging.
• Include all accessories, cables, manuals, and components supplied with the order.
• Not have unauthorized repairs or modifications.
• Not show physical damage caused by customer misuse.
• Be accompanied by valid proof of purchase.

For products received damaged or defective, customers may be asked to provide photographs or an unboxing video showing the product, packaging, and reported issue.

5. Non-Returnable Products

The following products or situations may not be eligible for return or replacement:

• Products damaged due to customer misuse or improper handling.
• Products that have been modified, dismantled, or repaired by an unauthorized service provider.
• Products returned without essential accessories or components supplied with the original order.
• Products with physical damage caused after delivery.
• Products that cannot be verified against the original order.
• Products returned after the applicable 3-day return period.
• Products purchased under clearly stated non-returnable conditions, subject to applicable consumer-protection requirements.

These restrictions do not exclude legitimate claims involving products that were incorrectly supplied, damaged during delivery, or affected by a verified manufacturing defect.

6. How to Request a Return or Replacement

To request a return, replacement, or refund, please contact our customer support team within 3 days of receiving the product.

Please provide the following information:

• Order number.
• Customer name.
• Registered mobile number.
• Product name.
• Reason for the return or replacement request.
• Photographs of the product and packaging, where applicable.
• Video demonstrating the issue, if requested by our support team.
• Order invoice or confirmation, if required.

Email: anukumar885145@gmail.com

Our team will review your request and communicate the next steps. Please obtain return instructions from our support team before shipping any product back.

7. Refunds

Once an eligible returned product has been received and inspected, we will notify the customer whether the refund request has been approved.

If approved, the refund will generally be initiated within 7–10 working days, subject to the inspection outcome and applicable payment conditions.

Refunds will generally be credited to the original payment method. The time required for the amount to appear in the customer's account may vary depending on the bank, payment gateway, or financial institution.

For Cash on Delivery orders, additional information may be required to arrange the refund.

Where appropriate, an eligible claim may be resolved through a replacement instead of a refund, depending on product availability and the circumstances of the case.

8. Return Shipping Charges

If a product is received damaged, defective, or incorrect due to an error attributable to Anu Enterprises, we will review the case and communicate the appropriate return, replacement, or refund arrangements.

For other approved returns, applicable shipping charges and return arrangements will be communicated by our customer support team.

Original shipping charges may be non-refundable unless the return results from an error attributable to us or applicable law requires otherwise.

Customers should follow the return instructions provided by our support team to ensure the product can be identified and inspected correctly.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Orders may be cancelled before dispatch, subject to confirmation by our team.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, customers may contact our support team to understand the available options under this policy.

Any approved cancellation refund will be processed according to the order status, applicable payment conditions, and applicable law.

10. Refund Delays

If your approved refund has not been received within 10 working days after it has been initiated, please contact our customer support team with your order details.

We will review the refund status with the relevant payment gateway or banking partner and provide an update.

The actual crediting time may depend on your bank or payment provider.

11. Contact Us

For any return, replacement, exchange, or refund-related questions, please contact us using the details below.

Business Name: Anu Enterprises

Brand Name: Magpulse

Business Address: D-59, 1, Harijan Basti, Karawal Nagar, Opp Near TV Hospital, Gali No. 2, North East Delhi, Delhi, India

GSTIN: 07ISCPM4468J1Z7

Email: anukumar885145@gmail.com